Contact us2024-06-01T15:54:16+02:00

Need help? Contact us

Need help? Contact us

Fill out the form and send your request

Do you need a quote or other information to rent a bicycle? Fill out the form, we will respond via email quickly.

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    Or call the Südtirol Rad offices in Lana, we respond during the opening hours indicated below.

    Frequently Asked Questions

    Need help? Check all our FAQs

    How to book a bike rental?2024-05-15T19:44:12+02:00
    1. Choose a location in the “Our shops” section
    2. Click the “Book a rental” button. The Rent and Go website will open
    3. Choose (at the top of the page) the rental dates
    4. Add the products to the cart and complete the online payment
    5. Receive the booking confirmation voucher via email
    6. Show the voucher (even from a smartphone) to collect the bikes

    Please specify in the booking notes if you want to return to a different location.

    For any information or clarification, contact us.

    How can I pay for an online booking?2024-05-28T16:37:43+02:00

    It is possible to book a rental on the website, payments available are via Credit Card, Paypal, Satispay and Stripe.

    It is not possible to pay by bank transfer or cash.

    Can I return the bike to another rental?2024-05-28T16:13:01+02:00

    Yes, it is possible to return the bikes to any of the Alto Adige bike rentals.

    See the complete map of our rentals on the “Our shops” page.

    Please specify the drop-off location in the online booking notes.

    What time can I pick up the bikes?2024-05-28T16:17:40+02:00

    Bicycles can usually be collected in the morning, starting from the shop’s opening hours.

    Upon request and based on availability, you can also pick up a bike the previous afternoon, within the rental closing time.

    But for e-bikes it will be necessary to charge them yourself at your accommodation.

    What time do I have to return the bikes?2024-06-05T18:31:42+02:00

    Bicycles must be returned to the rental shop by closing time. If you are late, you can also return the bike by 9:00 a.m. the following day. In this case, the e-bikes must be returned fully charged, otherwise an additional rental day will be charged.

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