Need help? Contact us
Need help? Contact us
Fill out the form and send your request
Do you need a quote or other information to rent a bicycle? Fill out the form, we will respond via email quickly.
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Or call the Südtirol Rad offices in Lana, we respond during the opening hours indicated below.
Frequently Asked Questions
Need help? Check all our FAQs
- Choose a location in the “Our shops” section
- Click the “Book a rental” button. The Rent and Go website will open
- Choose (at the top of the page) the rental dates
- Add the products to the cart and complete the online payment
- Receive the booking confirmation voucher via email
- Show the voucher (even from a smartphone) to collect the bikes
Please specify in the booking notes if you want to return to a different location.
For any information or clarification, contact us.
It is possible to book a rental on the rentandgo.it website, payments available are via Credit Card, Paypal, Satispay and Stripe.
It is not possible to pay by bank transfer or cash.
Yes, it is possible to return the bikes to any of the Alto Adige bike rentals.
See the complete map of our rentals on the “Our shops” page.
Please specify the drop-off location in the online booking notes.
Bicycles can usually be collected in the morning, starting from the shop’s opening hours.
Upon request and based on availability, you can also pick up a bike the previous afternoon, within the rental closing time.
But for e-bikes it will be necessary to charge them yourself at your accommodation.
Bicycles must be returned to the rental shop by closing time. If you are late, you can also return the bike by 9:00 a.m. the following day. In this case, the e-bikes must be returned fully charged, otherwise an additional rental day will be charged.
On regional trains, bicycles can be transported only if there is available space; it is not possible to reserve a bike space. Some regional buses equipped with bike racks also allow bicycle transport. In both cases, an additional ticket is required. To learn more, please visit the South Tyrol Mobility website or download the brochure.
